Refund policy
At Noursh, we want you to feel confident when placing your order. Please review our return and refund terms below.
Return Eligibility
You may request a return within 14 days of receiving your order.
To qualify for a return, the product must be:
- Unopened and unused
- In its original packaging
- Sealed and in resalable condition
- Accompanied by proof of purchase or an order number
Please contact us before returning any product. Returns sent without prior approval may not be accepted.
Opened or Used Products
Because Noursh products are consumable wellness products, we cannot accept returns of products that have been opened, used, partially consumed, or had their safety seal removed.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives.
Contact us within 48 hours of delivery if:
- Your order arrived damaged
- You received the wrong product
- An item is missing
- The product appears defective
Please include your order number and clear photographs of the product and packaging. Once reviewed, we may offer a replacement, store credit, or refund.
Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Products with a broken or removed safety seal
- Gift cards
- Final-sale or clearance products
- Promotional or complimentary items
- Products damaged through improper storage or handling
How to Request a Return
To request a return, contact us at:
Email: [YOUR SUPPORT EMAIL]
Please include:
- Your full name
- Order number
- Product you wish to return
- Reason for the return
- Photographs, where applicable
If your return is approved, we will provide return instructions and the appropriate return address.
Do not send products back without receiving approval first.
Return Shipping
Customers are responsible for return shipping costs unless the product was damaged, defective, missing, or incorrectly supplied by Noursh.
Original shipping charges are non-refundable unless the return is caused by an error on our part.
We recommend using a tracked shipping service, as Noursh is not responsible for returned packages that are lost or damaged in transit.
Refunds
Once we receive and inspect your returned product, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.
Exchanges
We do not offer direct exchanges.
To purchase a different product or flavor, please return the eligible item and place a new order after your return has been approved.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
Contact us as soon as possible at [YOUR SUPPORT EMAIL]. We cannot guarantee cancellation after an order has entered the fulfilment process.
Lost or Stolen Packages
Noursh is not responsible for packages marked as delivered by the shipping carrier.
If your package is missing, please check with household members, neighbours, your building reception, and the shipping carrier before contacting us.
Contact Us
For return or refund questions, contact:
Noursh Customer Care
Email: [YOUR SUPPORT EMAIL]
Return Address: [YOUR RETURN ADDRESS]
Nothing in this policy limits any rights available to you under applicable consumer protection laws.